Custom Order Terms & Conditions
INITIAL DEPOSIT AND FINAL PAYMENTS The following requirements must be met in order to start the manufacturing process for you custom spats. Please note that until all of the requirements below are met, production will not commence on your order. We encourage all customers to be diligent and prompt in satisfying these requirements in order to assure your custom spat orders are produced and ship prior to the date that they are needed. 1. Final Design and Roster Information – all final information with respect to spat design, features, decoration and roster must be submitted. No orders will be started until all such information is finalized and approved. 2. Art Approval – specific logos, wordmarks, and in the case of sublimated styles a complete color rendering, must be approved and authorized. No orders will be started until such art is finalized and approved. 3. Credit Approval and Final Payment Accredited U.S. Educational institutions and other publicly funded institutions are eligible for credit with Team Spats. Submit an official Purchase Order signed by the Principal or the Athletic Director of the school for your order to be considered for credit. Prior history in paying for orders will be considered in granting future credit. Team Spats accepts the following forms of payment: Credit Cards (Visa, Mastercard, Discover, American Express) Check or Money Order Approved Purchase Orders from accredited U.S. Educational Institutions Shipping and Handling Costs The cost of shipping and handling will be the responsibility of the buyer. Team Spats actual cost of shipping plus a nominal handling fee will be included in your final order cost. Settlement of shipping and handling charges will be required before shipment is made. Sample Policy Sample costs will be transacted by credit card payment only. Payment is required prior to shipment. If sample is returned within 30 days of purchase, the cost of the sample will be refunded in full or credited toward the cost of your order. Deliveries Team Spats makes every effort to assure your uniforms are delivered by the date agreed upon. Team Spats will not be liable for any loss of profits, interruption of business, or any other special, consequential or incidental damages suffered or sustained by the customer. Inspect Merchandise at time of delivery All shipments must be inspected and checked at the time of delivery. Any questions regarding the merchandise must be reported to Team Spats within 7 days of receipt of the order. Loss or damage in transit The common carrier assumes the liability for the shipment once the order has been shipped to the customer. The customer is responsible for checking its shipment upon delivery for total carton count and condition. The customer should note any damages, shortages in the total carton count or evidence of tampering on the bill of lading. Team Spats is not responsible for damages while in transit. Claims for loss or damage while in transit do not alleviate the customer’s responsibility for payment in accordance with the stated terms. Team Spats will assist you in every way possible in your claim against the shipping company. Returns Returns for custom made Spats will not be accepted unless authorized in advance by a Team Spats representative. Merchandise is non-returnable except for defect in manufacturing. All unauthorized returns or refused orders are subject to a 20% handling charge. Team Spats will not be responsible for normal wear and tear or problems caused by customer negligence, including improper washing of the uniforms. ALL APPROVED MERCHANDISE MUST BE RETURNED FREIGHT PREPAID AND MUST BE ACCOMPANIED BY AN INVOICE AND PURCHASE ORDER NUMBER. NO CALL TAGS WILL BE ISSUED. NO REFUND ON SHIPPING CHARGES. STATEMENT OF POLICY THE USER OF EQUIPMENT PRODUCTS CONTAINED?HEREIN ASSUMES ALL RISKS ENTAILED IN ATHLETIC ACTIVITY, SINCE TEAM SPATS CANNOT GUARANTEE FREEDOM FROM INJURY. USE OF THIS PRODUCT CANNOT PREVENT SERIOUS INJURY OR DEATH. SPORTING EVENTS ARE DANGEROUS IN NATURE, AND THE PARTICIPANT ASSUMES ALL RISKS THEREIN. All products are sold on this condition, and by no means can any company representative waive or alter this position. Warranty We guarantee to each purchaser of custom spats listed in our catalog that it will give satisfaction when used for the purpose intended under fair treatment and ordinary conditions unless other wise stated herein. We agree to REPAIR or REPLACE, free of charge, any guaranteed article which proves defective in workmanship or material, when subject to fair treatment, provided such article is returned to us, transportation charges prepaid. Your name and address must be on the package. Inquiries If you have any questions or special inquires, please contact us by phoning 866.721.8442 or by e-mailing us at email@example.com.